The Vidua app runs on over 11,000 different Android and iPhone devices with about 600 versions of the operating system.
At Vidua, we strive to provide an consistent and stable user experience across all these devices. We actively monitor and try to resolve issues before users notice them. However, sometimes Vidua may not function properly with a specific device, and these issues cannot always be resolved immediately. Below is an overview of known issues when using Vidua.
Are you experiencing a (technical) problem using Vidua? We apologize for the inconvenience. Please try the following two steps to see if they resolve the issue:
You can also contact our customer service at (+31) (0)70 820 96 80 or klantenservice@vidua.nl. They are happy to assist you, and your feedback helps us continuously improve our product.
App gets stuck on startup
In progress App functionality:
Android devices | chat Reported 5/7/2024 update Updated 18/10/2024 |
Device shows an error message that time settings are incorrect
In progress App functionality:
iPhone & Android devices | chat Reported 30/5/2024 update Updated 18/10/2024 |
Confirming registration with PIN fails after a long wait
In progress Registration:
iPhone & Android devices | chat Reported 20/4/2024 update Updated 18/10/2024 |
App crashes just before or after choosing PIN code
Under investigation App functionality:
Samsung Galaxy devices S8, S9, A8, A9 | chat Reported 1/1/2023 update Updated 18/10/2024 |
Error after entering email address at the start of a registration
Resolved App functionality:
Android devices | chat Reported 8/10/2024 update Updated 14/10/2024 |
Grey waiting screen in app is confusing
Resolved Signing:
Adobe Sign | chat Reported 1/1/2024 update Updated 5/7/2024 |
App does not start
Resolved App functionality:
Android 14 devices | chat Reported 21/5/2024 update Updated 29/5/2024 |
App does not work or is unstable
Closed App functionality:
Huawei, Xiaomi, Oppo, or OnePlus devices after 2019 | chat Reported 1/1/2023 update Updated 1/2/2024 |
App does not start
Resolved App functionality:
Samsung Galaxy devices S24 (+) | chat Reported 6/3/2024 update Updated 11/3/2024 |
App does not start after registration
Resolved App functionality:
Android devices | chat Reported 30/9/2023 update Updated 11/3/2024 |