Getting started with Vidua
Follow the instructions to install the app. Once you open the app, you’ll go through a few steps:
- Choose and confirm a PIN code.
- Complete your profile. During the sign-up process, we will identify you with high reliability using a selfie, ID scan, and video call.
- Activate your profile via the activation link in the activation email.
- You can log in and sign documents using qualified signatures with the Vidua app at Vidua Signing.
What you need during Vidua registration
- Passport or ID card, not a driver’s license. We currently support the following countries.
- Stable internet, a working microphone, and a camera on your phone.
- A phone with supported software (Android 8 or later, iOS 14 or later). You cannot use your tablet for registration.
How to log in and sign documents on signing.vidua.nl
Logging in
- Use the Vidua app to scan the QR code displayed on the screen.
- Confirm with your PIN code in the Vidua app.
Signing documents
- Upload a PDF or XML document to be signed.
- Use the Vidua app to scan the QR code displayed on the screen.
- Confirm with your PIN code in the Vidua app.
Need help or want to provide feedback?
Contact us via email or by phone at (070) 820 96 80.
These are our opening hours in the coming days:
Meer weten?
After scanning the QR-code, the Vidua app freezes in a gray loading screen.
It is likely that the Vidua app is not allowed to send push messages. To activate these, please follow the steps below:
- Navigate to the settings of your phone;
- Look for an overview of downloaded applications and navigate to the Vidua app;
- Activate all notifications.
Does the problem keep occuring after activating the push messages? Please do not hesitate to contact our customer service on (070) 820 96 80.
I registered with Vidua a while ago, but I cannot identify anymore.
You can use Vidua for secure online identification for 3 years after your registration, unless the app has been removed from your phone, the security settings on your device have been modified, or you are using a different device; if this is the case, you will need to register again. Don’t recognize any of these reasons and still can’t use Vidua? Don’t hesitate to contact our customer service at (070) 820 96 80.
I have registered with Vidua, but my identification is still not complete..
Vidua is a means of identifying. You have to use Vidua to effectively share your personal data. Follow the steps below to do this:
- Navigate to the file for which you have to identify;
- Clik on the pending task “Identify”;;
- Select “Identify with Vidua”;
- A QR-code appears; scan it from the Vidua app;
- Enter your personal PIN.
Does the problem keep persisting? Please do not hesitate to call our customer service on (070) 820 96 80.
How long can I use my Vidua profile to complete an identification?
You can keep on using your Vidua account to identify and sign at the highest security level as long as the certificate from which it derives its value is valid: For three years after a successful registration (unless your certificate is revoked before it expires).